We are proud to report that Mosaic client ING was recently chosen by Celent as the winner of its 2024 Model Sell-Side Digital Transformation Award – and deployment of our AI-driven data analytics platform was central to its success.

Over the past three years ING has embarked on a major digitisation project across its FX business, overhauling its technology stack and product to create a step-change in client experience. To achieve this goal, it needed data to be at the core of all decision- making and the foundation of its client offering.

ING worked with Mosaic to democratise its data access between ING’s sales and trading and provide analytics, leveraging AI, to support the franchise and share insights with clients in an innovative way.

Without any technical knowledge, ING’s salespeople can now generate trade ideas like an upcoming swap rollover, be alerted to potentially defecting clients, and be truly proactive.

Demonstrating such insights into clients’ business has helped to increase flows and revenue at scale across ING’s large portfolios of clients. The net result for ING was an almost 100% growth in its eFX spot franchise flow following deployment in 2022.

Please feel free to get in touch with us today to find out how you can digitise and optimise your FX business by partnering with Mosaic.