Steps Ahead

AI in FX: Hype or High-Performance?

AI is following hot on the heels of automation, playing a game-changing role in foreign exchange trading. The FX market – which generated ADV USD 5.1 trillion in 2016 – soared to USD 6.6 trillion in 2024. And now AI is poised to supercharge this growth even further.

But as Celent stated in a recent report: “The initial excitement surrounding generative AI has given way to a more focused approach, as financial institutions now prioritize practical applications and sustainable growth strategies while continuing to innovate with this transformative technology.”

Rather than viewing innovation as a ‘nice to have’ expense, firms are increasingly looking to new technologies like AI to drive the efficiency and cost-effectiveness of their operations, with a laser focus on ROI for any new solutions they deploy.

In the field of data science, AI can be leveraged to derive insights that FX participants can easily interpret and use to detect market movements, enhance trading models and build informed strategies. This has emerged as a real-world use case that is leading the pack when it comes to the practical deployment of AI in the FX space, because it delivers clear ROI, enhances productivity and profitability and leads to strengthened client relationships.

In order to quantify the value that AI-driven data analytics can offer FX trading firms, Mosaic Smart Data conducted a survey among its global user base. The results tell a powerful story about how AI is delivering tangible and measurable value to Mosaic’s FX clients, transforming the way they operate and perform.

Overall, the standout takeaway of the survey was that Mosaic’s AI technology directly drives business growth, enhances visibility, and improves client engagement. Results revealed:

Improved Revenue and Growth

A staggering 89% of users strongly agree that Mosaic helps them improve and grow their revenue, showcasing how the platform turns data insights into real financial results.

Client Acquisition and Business Generation

72% of users strongly agree that Mosaic helps them generate new business, proving its ability to identify and capitalize on opportunities.

Quality Conversations and Client Engagement

Regular, high-quality client interactions matter, and Mosaic delivers—78% of users cite better-quality conversations, while 67% see an increase in more frequent client discussions.

Customer Flow Visibility

83% of users strongly agree they gain clear visibility into client flow, empowering better decisions.

Team and Performance Management

78% achieve improved visibility of team performance, enhancing accountability and results.

Reporting Made Seamless

83% of users agree Mosaic simplifies reporting, ensuring management has actionable, real-time insights without the usual manual burden.

Protecting the Base

72% of users believe Mosaic helps them secure their existing business, reducing churn and fortifying their customer relationships.

Catalyst for team synergy

67% agreed that the platform fosters better colleague collaboration, it bridges communication gaps and aligns teams for success.

The survey provides valuable insight into how AI can be an enabler of growth, efficiency, and visibility. The overwhelmingly positive response—particularly in critical areas like revenue growth, client visibility, and reporting—demonstrates how Mosaic delivers the right insights at the right time to ensure sales teams are always steps ahead of the competition. Specifically, anecdotal evidence from users reported three key benefits:

  1. Growth of FX franchise: more business secured from existing clients
  2. Protecting business: unwanted client churn avoided
  3. Ability to do more with less: optimised use of team’s time

AI isn’t just another tool—it’s a game-changer for any FX business looking to outperform and over-deliver.

Fwd/swap rollover alerting

Growth of FX franchise: more business secured from existing clients

Client defection alerting

Protecting business: unwanted client churn avoided

Custom alerts for KPI monitoring

Ability to do more with less: optimised use of team’s time